There are several ways in which you can download your data from Jottaclouds servers. You can download via the Jottacloud desktop app, the Jottacloud syncfolder or our website

Download using the Jottacloud desktop app:

You can download data from the tab "Restore" in the program. It contains data from "Backed up files" and "Archive" as well as the photos from the timeline. After choosing the folder(s) you want to download, the software will calculate the amount of data and number of files, before oyu can choose the location to download it to, and press "Start download" to confirm the download.

Download via your Internet browser: 

Log on to www.jottacloud.com using you username and password.

Navigate to the tab which contains the data which you want to download (Synced files, Backed up files, Archive, Shared or the Trashbin), and then click "Download" in the top right corner after marking the files/folders you want to download:


There are several different browsers you can use to download data, and they do it a little differently. For the most part the browser will either download all your files into a "Downloads" folder every time, or you will be prompted to select a download location.

Download via the Jottacloud Syncfolder:

The Jottacloud syncfolder will automatically download the contents of Synced files automatically once you install the desktop app. They will automatically be placed in the Jottacloud syncfolder, which can be found under Favourites/Quick access in your file system.

You can also download synced files from the website, as explained above.

We recommend using the Jottacloud desktop app to download larger amounts of data. The Jottacloud website is better suited to downloading smaller folders or files.

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