This help article explains how to download files and folders using our new desktop application, released in 2023.
How to download files and folders:
Regardless of where you're downloading from, you can always double-click a folder to open it and right-click to access the download option. All stored files and folders can be found under Files from the top menu of the application.
Below, you will find instructions on how to download from Backups, Sync, and Archive.
Download from Backups:
Open Backups in our desktop application
In your backed up devices overview, double-click the device you want to download from
Locate the files and/or folders you want to restore (you open folders by double-clicking them)
Select one file or folder by clicking it, you will then get the option to Select All or Download. You can also right-click a file or folder to download it
Note that files and/or folders from your current device are not available for download. This is because they already exist on your device.
Download from Sync:
Files and/or folders in Sync already exist locally on your device. You need to move them out of the local Jottacloud folder to download them from our cloud service.
Open the Sync folder in our desktop application
Click "Open Sync folder"
Move the files and/or folders out of the local Jottacloud folder to a different local folder
If you want to remove a folder from Sync, please read this help article.
Download from Archive:
Open Archive in our desktop application
Double-click folders to open them
Right-click files and/or folders to download them