Desktop apps
When you send us logs, either yourself from Settings, or automatically if something goes wrong, we get a technical snapshot from this computer to help investigate your issue. It can include:
A list of the files and folders the app is backing up, syncing, or archiving, including their names and full folder paths. We never see the contents of your files.
Photo metadata, such as when and where a photo was taken and which camera was used.
Account and device details: your username, computer name, the user name you sign in to your computer with, and the operating system and app version. On Windows, this can also include other user accounts on the same computer that have used this app.
A record of recent activity and errors in the app. Backups, syncing, archiving, uploads and downloads and any problems the app experiences along the way.
App settings like bandwidth limits, backup schedule, language and proxy configuration. This is used to help us reproduce and fix your issue.
We only collect information about the app and how it runs on your computer. We never see what's inside your files.
Automatic error reports are much smaller than this: usually just a description of the error and technical details about where in the app it happened.
Jotta-cli
If you use the command line tool jotta-cli, you send logs yourself with the command jotta-cli sync diag instead of from Settings. It includes the same information as logs sent from Settings in the other desktop apps.
Automatic error reports are up to you. When you enable sync, jotta-cli asks which level you want:
full (default): the same information as logs you send yourself.
stackonly: only a description of the error and technical details about where it happened. This can still include a file path if the error involves a specific file.
off: nothing is sent.